Warranty Information and Grading of Devices

At i-Go.Life, we take pride in being an innovative specialist in the supply of used and refurbished technology, starting with Apple and Samsung smartphones, and eventually expanding into a wider range of technology and services. We understand the importance of providing high-quality products and excellent service to our customers. That’s why all our refurbished devices come with a 12-month warranty as standard.

Quality Assurance

Our commitment to delivering top-notch products is reflected in the quality of our handsets. Each device undergoes a rigorous refurbishment process, ensuring they look and work like new. We are so confident in the quality of our refurbished handsets that we challenge anyone to distinguish between a brand new handset and our professionally refurbished one.

Grading of Devices

To cater to the diverse needs of businesses, we offer a range of refurbished devices and a range of cosmetic conditions too (pristine, excellent and good) – all of our cosmetic conditions still guarantee full functionality. For those businesses requiring brand new devices, we also provide new handsets to meet their specific requirements.

Our Unique Selling Points (USPs)

Sustainability

By choosing our refurbished devices, businesses contribute to up to a 50% carbon saving compared to purchasing new devices. This green initiative allows businesses to showcase their commitment to environmental responsibility in their CSR documentation.


Cost Savings

Our refurbished devices offer significant cost savings without compromising on quality or service. We help businesses reduce their technology expenses while ensuring that their employees have reliable devices to enhance productivity.


Bespoke Service

We understand that each business has unique needs. That’s why we offer a bespoke service, including doorstep device swaps, insurance options, different grades of devices to suit varying budgets, and pre-fitting screen protectors and cases.


CSR Promotion

Our services align with businesses’ Corporate Social Responsibility (CSR) agendas, allowing them to emphasize their commitment to sustainability, cost-effectiveness, and technological efficiency.


Faulty Devices and Repairs

While our refurbishment process ensures the highest quality, we acknowledge that the odd device (under 1%) may develop undetectable faults. In such cases, we offer customers a hassle-free solution. They can return the device using a pre-paid label, and our state-of-the-art diagnostic software will determine the fault. If the device is found faulty, we will promptly repair or replace it within 48-72 hours.

For instances of consumer-induced damage, we provide a repair quote. Customers who opt for insurance on their devices benefit from our contract to repair any handsets supplied by i-Go.Life, creating a mutually beneficial relationship.

Expanding Services

Choose i-Go.Life as your trusted partner for refurbished technology solutions. We are dedicated to providing businesses with high-quality devices, sustainable practices, and exceptional service to help them thrive in the modern digital world. Contact us today to explore the best technology solutions tailored to your business needs.

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